Have a question about your Gelagen order, our ingredients, or our money-back guarantee? Our friendly support team is here to help. We respond to all inquiries within 24 business hours.
We're committed to making your Gelagen experience exceptional — from your first gummy to your last. Whether you have a question about Gelagen ingredients, need help with an order, or want to share your results, we'd love to hear from you.
support@gelagenofficials.com
Response time: within 24 business hours
Monday – Friday: 9 AM – 5 PM EST
Weekends: Email only
Please include your order number in your message for fastest resolution.
Once your order ships, you'll receive a tracking email with a USPS or UPS tracking link. Standard USA delivery takes 3–7 business days after a 1–2 day handling window.
Email support@gelagenofficials.com within 90 days of your purchase date and include your order number. Our team will process your full refund promptly — no shipping required on most orders.
Orders can be cancelled or modified within 12 hours of placement. Contact us as soon as possible at support@gelagenofficials.com. After the order ships, please use the 90-day return policy.
Free shipping is available to all 50 US states. International shipping is available to select countries — shipping rates and delivery times vary. See checkout for your country's options.